Privacy Policy
Our Commitment To You
At Raitis Line Limited, we value your trust and take your privacy seriously. This policy explains how we handle your personal information as we provide plumbing and heating services across London. We aim to be clear and transparent about how we use your data, ensuring your rights are protected under UK GDPR while we help keep your home warm and running smoothly. This policy is updated as of 06 May 2026 and applies to all our clients and website visitors. We recommend reading this carefully to understand our practices regarding your data.
Information We Collect
To provide our services, we collect basic contact details like your name, address, and phone number when you book a repair or installation. We also keep track of your booking history and technical information about your heating system. When you pay for our services, your details are processed securely by our trusted payment providers; we do not store full credit card details ourselves. We also use cookies on our site to understand how visitors use our pages. We process this data to fulfil our contracts with you, for our legitimate business interests, or where you have given us your explicit consent.
Your Rights and Data Sharing
We only share your information with trusted partners who help us run our business, such as website hosts, payment processors, and analytics providers. Your data is stored securely and kept only as long as necessary for tax purposes or ongoing service needs. Under UK GDPR, you have the right to see the data we hold, ask for corrections, or request that we delete your information entirely. We use simple cookies to improve your browsing experience. If you have any questions about your privacy or wish to exercise your rights, please reach out to the Raitis Line Limited team directly through our contact page.